BestDoctorsSydney.info

On 28 Sep 2015, we sent a letter by email to Dr Brian Owler, the President of the Australian Medical Association which seemed harmless enough – we asked if there was anyone “within the medical profession” to whom those who had had a horrible experience with a doctor could address their concerns?

We got an email back from a Jodette Kotz on 14 Oct 2015, which was just silly – it didn’t answer our question at all. She said she’d been asked by Dr Owler to answer our letter, but all she did was refer us to the NSW Health Care Complaints Commission, as though we wouldn’t have known about it.

We immediately wrote back saying that our question was about anyone “within the medical profession?”

Three weeks and one day later, not having heard anything, we emailed a further letter to Dr Owler which included this paragraph:-

But Dr Owler had decided to block emails form our email address so they didn’t get through to him!

You may view this correspondence in detail by using this link.

In other words, we emailed a letter to Dr Owler asking him a simple question, the answer to which might have indicated his organisation’s interest or otherwise in the welfare of patients, resulting in us getting back an email from one of his underlings a couple of weeks later, which, while it purported to be a response, didn’t answer our question at all, and when we sent back another letter saying, “Hey! You havn’t answered our question,” which, when we hadn’t heard from him  in over three weeks, we chased up with him, but found that letters emailed fromm our email address were blocked and didn’t get through to him.

Firstly, this indicates that with the AMA it’s what we’ve always found in organisations like this, that they are NEVER interested in or concerned about the welfare of actual patients, despite the pompous clams they make to the contrary – they’re all the same!

Secondly that Dr Owler and his underlings must think that we are still in the last century – these days, the “look” which their actions convey, which many may think is not a very good “look,” can so easily be conveyed to the whole world by means of the wonders of modern technology.

It’s SO typical of the Brian Owlers of this world, that, when you make things at all difficult for them, which we haven’t really done in this instance, that they “shut up shop” and block your emails.

info@questionsmisc.info is our email address and questions and feedback are welcome.

And that is that whenever we have a problem there’s an ordinary email address we can use to access the the best experts in the world and the best information in the world to help us with it.

Two things are already true, obviously.

Firstly, that whatever problem we have, there are one or two or three people in the whole wide world who know more about it than anyone else.

Secondly, that modern technology makes it simple to access these people and their knowledge.

We already have an email address like that for some problems, unfortunately not medical problems. For many years now we have been using Tiger Technologies to host our websites and blogs and whenever we have a problem that they may be able to help us with, we email them – they acknowledge our emails straight away, and certainly within 24 hours we have an answer, which is often incredibly helpful.

As a very current example, we emailed them at 10.18 am this morning with a problem, and within 8 minutes, i.e. by 10.26 am, we had an answer, and, while our problem was a bit away from their areas of expertise, their answer was incredibly helpful in telling us what to do next.

Tiger Technologies are based somewhere in the US – we don’t know where and we don’t care where.

Our dream is that we all have lots of ordinary email addresses like that, because we believe they are the secret to our success in our personal and work lives.

This especially applies to medical problems.

For instance, we believe that when someone has the problem we’ve outlined here, there should be an ordinary email address that can be used to access the best help.

We emailed it to two Sydney Geriatricians on behalf of a reader 5 days ago, asking if helping someone with this problem was within their areas of expertise, and, if not, if there was any one else they could recommend – so far they haven’t even acknowledged our emails!

We read once that someone had said that, “Whatever technology enables, happens.” We hope so. So far we’re a million miles away from the world we dream of, but we’re working on it.

info@questionsmisc.info is our email address and questions and feedback are welcome.

One of our readers started correspondence with Dr Elizabeth Coombs, the NSW Privacy Commissioner, on 7 Aug 2015, complaining that a particular doctor wasn’t providing him with copies of his health records and information, in accordance with the law.

To cut a long story short, the doctor did mail him copies of SOME of his health records and information, but not of a particular document he needed.

So subsequently a letter was emailed to Dr Coombs, on 23 Sep 2015, the main paragraph of which was:-

On the 30 Sep 2015, he got back a reply which included:-

He was flabbergasted! His letter had been completely misread. He hadn’t said he’d received “further copies” at all.

So he immediately sent back a letter saying:-

And despite him sending her a further letter on 9 Oct 2015 saying he still needed  help – still, on 27 Oct 2015, nothing.

Time and again you get responses from people at AHPRA, the NSW Health Care Complaints Commission, the Medical Council of NSW, and now the Information and Privacy Commission New South Wales, when you’d expect better from school children.

http://www.ipc.nsw.gov.au

And there’s not a damn thing you can do about it because no one cares – least of all the Elizabeth Coombs of this world.

If you had the option you wouldn’t continue dealing with these organisations for a second – but they are Government monoplies.

info@questionsmisc.info is our email address and questions and feedback are welcome.